Returns & Exchanges

At Scent Split, we strive to ensure your olfactory journey is exceptional; however, due to the sanitary nature of fragrance products and decants, we can only accept returns on unopened full-sized bottles and defective items within 30 days.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is a full-sized bottle in its original, sealed cellophane packaging or that the product arrived damaged or defective.

• 2.
  Contact Support

  Email our customer service team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package the item in its original box and include the RMA form before shipping it back to our processing facility using a tracked service.

• 4.
  Receive Refund

  Once our quality control team inspects the returned item, a refund will be issued to your original payment method within 5-7 business days.